7 Color Rimless Aviator Sunglasses 00229

RETURN POLICY

We are sure you will be delighted with our items, but if not, simply contact gwgd3332@outlook.com. We gladly accept returns within 30 days of receipt for most items in good condition.

1. Send e-mail to gwgd3332@outlook.com and Indicate which item(s) you would like to return and the reason for your return.
2. RMA (Return Merchandise Authorization) number will be sent to you .
3. Place the item(s) in the original packing, put in the "RMA“ Info and seal the parcel securely.
4. Drop off your package at the local post office(or other economical way, about $5-$10 for U.S.&AU Customers ,not use fast expensive shipping). Send us the return tracking number(we not offer return label, you need pay return shipping fee).
5. If you need return more than 4 items( include 4 ) we'll charge 10%-20% handling from your total amount of these returns
6. Once we receive your package, we will promptly process issue a refund to your account in accordance to our return conditions.

Return Conditions

1.You have 30 days to decide if the items are right for you, if not, you can certainly come to us within 30 days on receipt.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

3.We do not accept returned items that were sent back by you directly without checking with us first.

4. Return delivery charge should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged or faulty goods.

5.For refund, it will be returned to your account within 3-5 working days. For exchange, new items will be reshipped to you within one week.

6.If you need return more than 2 plus size (1X, 2X, and 3X sizes) sleepwear from your order, these return items will be charged a part of fees.

7.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

8.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Exchange Policy

About Exchange, the step 1-3 is the same with Return Rule.you need to tell us what item you want to exchange and we will ship your exchange items in a week.

Privacy Policy

At selenna's store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website or interact with us in any way. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information. We may also collect non-personal information such as your IP address, browser type, and device information for analytical purposes.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about your orders and account, personalize your shopping experience, and improve our products and services. We may also use your information to send you promotional emails and marketing communications if you have opted in to receive them.

Sharing Your Information

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products to you. We may also share your information with law enforcement agencies or other third parties if required by law or to protect our rights, property, or safety.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures such as encryption, firewalls, and secure socket layer (SSL) technology to safeguard your information.

Your Rights

You have the right to access, update, or delete your personal information at any time. You can also opt out of receiving promotional emails and marketing communications by following the unsubscribe instructions provided in the emails or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at gwgd3332@outlook.com

1. I have successfully purchased a product, but I want to add another product, what should I do？

Under normal circumstances, we will deliver the goods for you in accordance with your order. You can place an order again and contact our after-sales customer service to exempt you from the postage. We will refund the excess postage to your payment account.

2. I successfully purchased the product, but I want to refund, what should I do？ 

We will give you a full refund if your goods are not shipped. Please refer to our refund and return policy.

If you have successfully received the goods and want to refund the goods, you can contact our refund one-on-one customer service, fill out the return form online, and we will refund for you.

3. How to get in touch with our after-sales center？

You can get in touch with us by email, our customer service system will create a ticket for you, please rest assured, professional customer service will handle it for you until you are satisfied.

You can also get in touch with us through our phone system. Due to the working time zone, if you encounter a busy line, you can leave a message or SMS to us, and we will reply you in time during working hours. We recommend that you contact us via email. For contact information, please refer to the Contact Us page.

4. Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

5. I haven't received the goods for a long time.

If you do not receive the goods within the specified shipping time, you can wait patiently. Please refer to the shipping policy for the shipping time. You can also contact our after-sales customer service, they will help you check the tracking number and arrange delivery.

6. Can I shop without a registered member?

You can shop without registering as a member. After you successfully purchase the goods, we will send you an email and continue to serve you. You can contact us at any time.

7. Can I get free shipping?

When your shopping reaches our free shipping amount, you will get free shipping.

8. Why is my product slow to clear?

The customs clearance time of the goods is determined by the customs of the destination country. Our transportation company will do its best to ensure that your goods are cleared quickly.

9. Why do I regularly receive product promotion emails from the website?
Because you have subscribed to our promotional emails on our website, you can click the unsubscribe button at the bottom of the email, or contact customer service to cancel your subscription.

10. If I want a refund, can I contact the bank to apply.

You don't need to contact the bank, you can contact our refund one-to-one customer service, and we will handle the refund procedure for you.